Vacation Rental Review Killers
Review Killers – Vacation Rental Home Cleaning “Misses”
When guests book your vacation rental home, they’ve seen photos of it online looking it’s very best, so you’ve already given them a great (virtual) first impression. And now that their expectations have been set, it’s up to you to make sure your guests aren’t disappointed during their stay! As fantastic and fresh as it may look at first glance, a guest discovering a cleaning “miss” – or worse, multiple “misses” – during their visit can really diminish their overall perception of your vacation rental home.
We all hope that a great experience will translate to a great guest review, but we know a negative experience, even if it’s due to one or more seemingly minor issues such as cleaning “misses” will nearly ALWAYS translate to a less than positive guest review. Moxie Girl, your vacation rental specialist, is here to alert you to some common cleaning misses to avoid – all of which can be huge turn-offs to guests.
It’s Okay to be “Hairanoid” – Especially in the Bathroom
You know, like paranoid…about HAIR. Nothing will ruin the appearance of an otherwise spotless bathroom than a hair – even one – missed during cleaning. If Moxie Girl happens upon an extra-hairy bathroom, we often use our vacuum attachment tool to get the bulk of it out of the way before we even start cleaning! Vacuuming any DRY sink, tub or shower, in addition to the floors, will make quick work of hair disposal and keep it out of your cleaning cloths, so you won’t be spreading it around. (Caution – Never vacuum a wet surface!)
Check those bathroom drains! Hairy drains are completely unappealing and if left unchecked, will leave you with slow-running or completely clogged drains.
Fabric surfaces throughout your vacation rental home – seat cushions, throw pillows, duvet covers – can all collect hair, dust and other debris. Moxie Girl recommends rolling all these surfaces with an adhesive lint roller, which can be purchased at your nearest dollar store.
And finally, double check bathrooms after you complete the rest of the home. Hair can float around for a while, landing in the most inconvenient spots. Double check that no “strays” made it back on to your clean surfaces.
The Kitchen – So Many Places to Hide!
The kitchen, with all its appliances, drawers and cupboards is a potential landmine of cleaning misses! For example, if you’ve followed the guidelines in Moxie Girl’s How to Set Up a Vacation Rental Home Kitchen, you furnished your kitchen with some type of coffee maker and a toaster or toaster oven. Guests will definitely expect those things to be clean and ready-to-use. This means clean, inside AND out! No soggy, spent coffee filter and grounds or used K-cups left in the Keurig, and certainly no toast crumbs littering the counter the second the toaster is touched.
Bigger appliances should be thoroughly checked out during the cleaning process, too. The majority of your vacation rental home guests may never use the oven or even the microwave, but still, take a peek! Moxie Girl has found food left in ovens (and microwaves) – even gooey evidence of an indoor marshmallow roast – more than once after guests have departed. And if we hadn’t checked, it could have been the next guest finding that mess – yikes!
Dishwashers and refrigerators should be empty, clean and fresh-smelling. Double check that all dishes, utensils and cookware are sparkling clean and dry – and neatly put away in clean drawers and cupboards! Don’t forget to check the inside of the trash bin to make sure there aren’t any messes lurking in there, either.
Handle(s) with Care!
Ensure your guests’ hands will come in contact with “nothing but clean” by thoroughly wiping down any and all handles in your vacation rental home – door knobs, drawer pulls, appliance handles and faucets. Sticky and/or greasy messes find it easy to hide here – especially on the back sides – only to be discovered the next time the knob is turned or the handle is pulled.
Moxie Girl recommends using your own clean, bare hands after cleaning your vacation rental home, to make sure all of these items throughout the home are clean and smooth. Don’t forget door knobs and handles on exterior doors – that front door handle is likely the very first thing your guests will touch upon their arrival!
Behind the Curtains – Insect Graveyards and Cobweb Farms
Pull open the curtains, blinds and shutters on all windows within reach. Not only will this give you some natural additional light while cleaning the room, but you’ll also be aware of anything hiding on window sills. This area seems to attract dead bugs and cobwebs more than most places in the home! Your vacuum attachment tool is useful for hands-free pick-up of any unpleasantness you may find here.
Shut the Front Door!
Actually, open and shut ALL the doors of your vacation rental home during cleaning. Dust and debris tend to gather in the corners behind the doors, so you’ll want to get in there with your vacuum attachment tool as well. Ignore it, and chances are the dust bunnies will scamper out of hiding the minute your guests get comfortable.
Monsters Under the Bed
With so much to do in preparation of your next vacation rental home guests, it’s all too easy to forget to check for “monsters” – trash, forgotten socks, dust bunnies and, well…just trust us when we tell you that you MUST check -under the beds! And in the drawers and closets – after every guest departure. Whatever you may find, you don’t want your next guests making that discovery!
Guests in a hurry to check out on time will often overlook personal items when they are packing, and sometimes jewelry and clothing items can get lost in bedding, or dropped on the floor and go unnoticed until cleaning. Your guests will appreciate being contacted immediately if you find something they mistakenly left behind!
Yes, we know that’s a lot to remember – but we also know that exceptional maintenance and cleaning of your vacation rental home is essential for success! If you’d rather not DIY, Moxie Girl can handle all those details for you. Visit www.moxie-girl.com and click on the big pink “FREE CONSULTATION” button. You are 2 minutes away from a stress-free vacation rental home!