As a vacation rental cleaner, you never know what you are going to walk into once the guests have checked out. Your first impression of the guest can go one of two ways. The first way you are going to walk into the house and the guests have completed the checkout list that the owner has provided. If this is the way that you walk in, your clean is going to go great and you normally won’t have problems. The second way is that you are going to walk in, the rental is going to be completely used, and nothing is done on the checkout list. If you walk into a super used rental, your clean is going to be tougher, and you are usually going to be there longer than intended.
Having Checkout Suggestions
When guests check out of a vacation rental, Moxie Girl leaves a complimentary checklist for the guest to follow to make our clean and arrival so much easier. Some of our suggestions include stripping the beds or starting towels in the washer, starting the dishwasher, and taking out the trash. Just by doing one of these simple tasks can make a Moxie Girl’s cleaning go so much smoother. When we walk into a vacation rental, and the guests have left the place without doing any of the checklists, then the cleaner stresses once they get there debating on how the cleaning is going to take them.
Not using Checkout Suggestions
When guests check out of a vacation rental and don’t use any of the checklist suggestions, it can make our job so much more stressful. I’ll give an example, here at Moxie Girl, when cleaning a vacation rental we sometimes encounter a same day turn, which means the cleanings need to take place in between a guest checking out that day and new guests arriving the same day. When cleaning a home that is same day flip you’re on a time crunch. So, when guests leave a bunch of towels, and bedding used then we are responsible to clean all of the laundries, but with guests starting a load of laundry it makes our cleaning go a little smoother and can cut an hour or so off the cleaning time. Another suggestion for guests is picking up and taking all their trash out, by doing this it doesn’t take up our cleaning time, and we have more time to focus on the resetting of the home and getting the vacation rental ready for their next guest. So next time you stay at a vacation rental, keep your cleaners in mind and partake in the check out suggestions.
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As the owner/operator of a successful vacation rental home, you try hard to provide an experience that will prompt your guests to leave glowing reviews – but even putting forth your best efforts doesn’t protect you against the ever-growing list of scams affecting AirBnB hosts.
A quick online search reveals numerous tales of woe from AirBnB hosts describing nefarious guests’ attempts to garner anywhere between 25% to 100% OFF their reservation total. Some hosts claim that due to AirBnB’s guest refund policies and procedures, guests are doing everything from turning wi-fi routers off and claiming the internet “isn’t working,” to staging and photographing undesirable cleaning “misses” in order to whittle down their lodging expenses.
One way vacation rental homeowners are protecting themselves against the “discount” scammers is to snap pics of all areas of the “guest-ready” rental before their guests arrive. Moxie Girl Vacation Rental Assistants have been providing this service to our clients for several months now – and as it turns out, that’s a really great idea!
Moxie Girl has always provided photo documentation to our clients of any theft or damage to their property should we find it. Timely evidence is crucial for vacation rental hosts hoping to charge a guest for misuse of their vacation rental home or items that have gone missing during a guest’s stay!
Providing photos of their guest-ready vacation rental gives our clients peace of mind, knowing their guests will arrive at a clean, inviting space – in addition to being pretty solid evidence against false claims by guests that the rental “wasn’t clean.” Even a screenshot of the wi-fi showing as “connected” on a smartphone proves it WAS working when we left the property.
Moxie Girl recently even used a guest-ready photo to prove that a guest (or rather the guest’s child) was responsible for breaking a large mirror in one of our clients’ vacation rentals. The guests had claimed they found mirror broken upon arrival, but our time-stamped photo of that room from earlier in the day showed an undamaged mirror! Long story, short, the kid fessed up and the guests took financial responsibility for the replacement cost.
There are plenty of other (and far more costly!) scams being perpetrated against vacation rental homeowners as well. Many of those may be avoided by knowing what to watch out for. Most rental listing platforms such as AirBnB and VRBO offer secure payment processing and warm that guests requesting to pay by any type of check or wire transfer should be a red flag.
Vacation rental homeowners are also urged to never accept more than is due for any booking, putting them in the position of being persuaded to issue a refund outside the rental platform’s refund policy and structure – and ultimately lead to identity theft as well as financial loss.
Clearly you’ve got enough to worry about as a vacation rental homeowner – why not let Moxie Girl take away the stress of between-guest cleanings? Moxie Girl is a leader in the care of vacation rental homes throughout the Phoenix area – and we are just as interested in helping your property get great reviews as you are. CLICK HERE for a FREE consultation!
Interested in being a Moxie Girl? We are always on the lookout for motivated individuals to join our growing team of Vacation Rental Assistants! CLICK HERE to introduce yourself – an HR representative will reach out to you shortly!
If you’re a fan of the Netflix series, “Stay Here,” you’ve definitely heard the term “heads in beds” before. That’s where your income as a vacation rental homeowner comes from, so putting “heads in beds” is definitely your goal!
It stands to reason that the more “beds” your vacation rental home has, the more “heads” you can put in them. Even though your vacation rental may have only one or two traditional bedrooms, there are creative ways to increase the “sleeps” number, making it easy to increase your nightly rental rates!
Be reasonable, of course – you don’t want 10 people jamming themselves into your 2/2 condo. Many cities also have occupancy limits on residential dwellings, so always be sure to check out the specifics on your vacation rental location.
Depending on the layout and square footage, a 2 bedroom/2 bathroom vacation rental home that normally “sleeps 4 adults” could easily sleep 6 with the addition of a convertible sofa or murphy bed – and easily increase your rental rate by 15-20%.
The living room areas in vacation rental homes tend to be the least used room by most guests, so they are often a great place for “extra sleeps” by way of a sofa bed that folds out when it’s time for bed. Decorative portable privacy screens are a great option if the room feels a little too “open” for sleeping.
While you certainly may need a den/library/business office in your personal residence, unless you are specifically marketing your vacation rental home as a corporate short-term rental, these rooms are largely unnecessary by most people booking a vacation rental. Sure, that room can still function as an office – and be marketed as such – but add a set of bunk beds and you’ve just increased your heads-in-beds potential by 2!
While you’re busy figuring out how to maximize the heads-in-beds potential of your vacation rental home, you’ll also need to make sure the rest of your rental home is adequately stocked for your new “sleeps” number. An increase in heads-in-beds in your vacation rental home means you will need an additional bed and bath linens, dishes, glasses and silverware – even pool towels and personal amenities, if applicable.
Moxie Girl has extensive experience in the care of vacation rental homes throughout the greater Phoenix area – from set-up/stocking of new vacation rentals, to full, between-guest turns! Find out how Moxie Girl can help you reach your goals and secure the success of your vacation rental home – click here for a FREE CONSULTATION!