Posts Tagged ‘phoenix vacation rental cleaners’
First Impressions
As a vacation rental cleaner, you never know what you are going to walk into once the guests have checked out. Your first impression of the guest can go one of two ways. The first way you are going to walk into the house and the guests have completed the checkout list that the owner has provided. If this is the way that you walk in, your clean is going to go great and you normally won’t have problems. The second way is that you are going to walk in, the rental is going to be completely used, and nothing is done on the checkout list. If you walk into a super used rental, your clean is going to be tougher, and you are usually going to be there longer than intended.
Having Checkout Suggestions
When guests check out of a vacation rental, Moxie Girl leaves a complimentary checklist for the guest to follow to make our clean and arrival so much easier. Some of our suggestions include stripping the beds or starting towels in the washer, starting the dishwasher, and taking out the trash. Just by doing one of these simple tasks can make a Moxie Girl’s cleaning go so much smoother. When we walk into a vacation rental, and the guests have left the place without doing any of the checklists, then the cleaner stresses once they get there debating on how the cleaning is going to take them.
Not using Checkout Suggestions
When guests check out of a vacation rental and don’t use any of the checklist suggestions, it can make our job so much more stressful. I’ll give an example, here at Moxie Girl, when cleaning a vacation rental we sometimes encounter a same day turn, which means the cleanings need to take place in between a guest checking out that day and new guests arriving the same day. When cleaning a home that is same day flip you’re on a time crunch. So, when guests leave a bunch of towels, and bedding used then we are responsible to clean all of the laundries, but with guests starting a load of laundry it makes our cleaning go a little smoother and can cut an hour or so off the cleaning time. Another suggestion for guests is picking up and taking all their trash out, by doing this it doesn’t take up our cleaning time, and we have more time to focus on the resetting of the home and getting the vacation rental ready for their next guest. So next time you stay at a vacation rental, keep your cleaners in mind and partake in the check out suggestions. 
Looking for a cleaning company to service your vacation rental needs? Contact us today for a FREE Consultation!!
It is finally summertime!!! Do you know what that means?!? It means it is time for that summer vacation that you deserve. The beginning of this year has been a whirlwind of events. We have had everything from the death of Kobe Bryant and his daughter Gianna. The state of emergency in Australia due to the fires, and there has also been the impeachment of President Trump. Then there is the one event that we will never forget, COVID-19. That itself brought the National Emergency in the United States, the schools closing, and the stay at home order from Governor Ducey. Whether you had to become the teacher for your now homeschool children, were considered an essential worker, or were unable to work through the pandemic, we have finally made it, so let us plan that vacation. You have earned it!
Why Not Make it a Staycation?
Staycations allow you to break the cycle and spend some much-needed time relaxing. Staycations also help you save money and time because you minimize expenses. Some of those expenses include airplane tickets, rental cars and you can even cut out the cost of those expensive hotels by staying at a vacation rental.
Vacation Rental in Arizona
Vacation rentals offer a variety of options on why they are becoming the leading choice when planning a vacation. Some of those reasons include being more comfortable, can be cheaper, allow more privacy, are kid-friendly and many are even pet-friendly. Another great reason is all the amenities that you get to choose from. Each home has different amenities that they offer and the beauty of it is that there is a home out there that fits the exact type of vacation you are looking for.
Cleanliness of The Vacation Rental
One of the main concerns that people have when booking a place to stay during their vacation is how clean the place is. When you stay in a hotel you know that there is a team of people that get the rooms prepared and ready for their guests. Well, it is the same for a vacation rental. Moxie Girl is a company that provides its services to these vacation rental owners. A team of Moxie’s will go in and wash all the linen, dust, dishes, restock all the essentials, and disinfect! They make the home spotless, germless, and ready for the next guest to enjoy. If you would like to see additional services that Moxie Girl has to offer CLICK HERE.
“The Entertainment Oasis”
Now, let us look at a vacation rental that is available in Scottsdale, Arizona. This extravagant home has 8 bedrooms and 6 bathrooms. It can sleep up to 16 people so grab your friends and family members and get ready for a luxurious stay. This home was personally designed for its guests to have the ultimate indoor and outdoor entertainment experience. It offers something for both adults and kids. From the sparkling 5-star pool, horseshoes, golf driving range, and 9-hole mini-golf to a kid splash pad, playset, and a large variety of games to play. CLICK HERE to see how truly magnificent this vacation rental home is and all it has to offer for your next luxurious getaway.
The vast majority of internet users in the United States check online reviews before making decisions on just about anything. In the vacation rental home game, the volume and quality of your property’s reviews can boost it closer to the “top of the list” on your rental platform, too, increasing your rental potential!
So That Happened…Don’t Panic!
The bad review…No matter how hard you try if you’re operating a vacation rental home, it’s bound to happen at some point. Bad reviews can seem like personal attacks, even if that wasn’t the intent of the reviewer. And feeling personally attacked can cause all sorts of things to come out of our mouths – or our fingertips to our keyboards – that we wouldn’t say under normal circumstances.
DO NOT IGNORE IT, but don’t panic, either. Take a breath…or six dozen. It may take a bit before you’re able to objectively look at the situation from all angles. It is important that you address the review online, but only after you’ve had a chance to compose yourself enough to compose an appropriate response.
Acknowledge and Apologize
When crafting a reply to the bad review, do your best to sound professional, but keep it real. No one likes a “canned” response to a complaint – they want a person, not a spokesperson. Simply apologize for the bad experience they had and express your desire, as the owner of the vacation rental home, to “make it right,” and offer your contact info for follow up.
Once you’ve done this, you’ve very effectively put the ball in their court – and that should be the end of any online interaction on the matter. Any further communication on the matter should be done person-to-person, not in a public forum. NO ONE wins in a cyber-fight.
What Will Make It Right?
Put yourself in the role of the disgruntled guest writing the bad review. If whatever happened to them happened to you, what would YOU be comfortable asking for, to “make it right”? If and when the guest contacts you for follow up, ask them directly what THEY feel would make it right?
Hopefully, the two of you aren’t terribly far apart in what you think is a fair resolution. By the way, it’s quite possible that your guest was a little bit hotter under the collar when they wrote the review than they will be after a little sincere and positive interaction with you. If it turns out the guest is actually demanding less than what you had in mind to “fix this,” offering a little bit more may even cause your guest to remove or edit their review in your favor – especially if they had a very valid complaint.
What Did We Learn?
Always let the experience of dealing with a bad review be a learning experience. What exactly went wrong at your vacation rental home that led to the bad review? Whatever it was, if the complaint was valid, it’s now your job to figure out how to ensure it doesn’t happen again.
Sure, there will always be the occasional guest who’s nit-picking or looking for way more of a settlement than seems fair. Some guests even make a habit of it, unfortunately. It’s okay to wave them off once you’ve done your part in trying to make things right by offering a reasonable solution.
Moxie Girl Can Help!
Operating a successful vacation rental home can be stressful! Putting the Moxie Girl team in charge of your between-guest turns is a great way to reclaim some of your time as a vacation rental homeowner. Click here for a FREE CONSULTATION!
Caring for over 100 vacation rental homes Valley-wide is a big job! Moxie Girl is continually striving to be the best in the industry, and our efforts start with understanding our client’s needs – and THAT starts with communication!
We know communication can be a struggle for some clients…many people just assume that their needs “go without saying” while others may be just plain uncomfortable stating their needs. Some clients may not even be sure WHAT they want. We wish we were mind-readers, but in lieu of being psychics, we work hard to be great communicators!
Ideally, our vacation rental clients will just express their “end game” right at the beginning of our relationship, but as we’ve learned over time, this doesn’t always happen. It’s Moxie Girl’s job to know exactly what our clients expect, and more often than not, that requires us to ask some questions.
Our Moxie Girls know that spending a few minutes asking the right questions (and follow-up questions if needed) can save hours of confusion – and ultimately frustration. Moxie Girl truly desires to get the job done efficiently and most importantly, to the vacation rental homeowners satisfaction (and beyond)! But we DO need to know what it takes to make that happen.
With Moxie Girl’s extensive experience in caring for vacation rental homes all over the Phoenix Metro area, we can help vacation rental homeowners new to the game as well as long-time vacation rental property operators – and it all starts with our communication skills!
It is Moxie Girl’s mission to give our clients peace of mind, knowing their guests will arrive at a property that’s looking – and smelling – its freshest and best! CLICK HERE to find out if Moxie Girl is a good fit for your vacation rental!
Are you a GSD (Get Stuff Done) type? Moxie Girl is always looking for those who share our work ethic and GSD personality to join our growing team of Vacation Rental Assistants! Moxie Girls (and boys) enjoy flexible scheduling, learn new skills and have plenty of opportunity for professional and personal growth. CLICK HERE to tell us about yourself – we look forward to hearing from you!
As we’ve noted in previous blogs, most recently “Vacation Rental Homes Only!” vacation rental home guests tend to get super-comfy after about day 3 of their stay – and this usually results in the need for a much deeper between-guest cleaning than a 2-3 day booking would require.
What We Know
With our vast experience caring for vacation rental homes throughout the Phoenix area, Moxie Girl also sees more damage done to rental properties by longer-term guests than shorter-term vacation rental guests.
These are two of the big reasons many vacation rental homeowners are reluctant to allow long-term stays on their properties. However, summer does tend to be the season where guests are seeking more lengthy stays. Especially here in Phoenix, a multi-week or even longer occupancy is tempting to the vacation rental owner, since summer tends to be brutal and rental activity takes a hit.
The Benefits of Mid-Stay Vacation Rental Cleaning
One thing vacation rental homeowners allowing longer-term bookings this summer are doing to alleviate their concerns is scheduling “mid-stay” cleanings. Long-term guests really settle in and begin treating the vacation rental home as they would their own home…and since you probably don’t know what THEIR home looks like, it’s best just to expect that they may not clean the vacation rental at all during their stay.
A mid-stay cleaning will not only make the cleaning after the guests departure (hopefully) much easier and quicker, but it also allows the vacation rental homeowner to become aware of any suspicious activity, theft of or damage to the vacation rental or its contents while the guests are still there.
Many long-term vacation rental guests see mid-stay cleanings as a perk! Just because a guest is messy doesn’t mean they don’t appreciate a clean space. Also knowing that professional cleaning is scheduled during their stay may prompt guests to live a little neater than they normally might.
Need a Moxie (or Want to BE One)?
If you’re a vacation rental homeowner in the Phoenix area CLICK HERE to find out how Moxie Girl’s team of vacation rental specialists can make your life easier. Moxie Girl currently cares for over 100 vacation rental homes throughout the Valley and we pride ourselves on our reputation for client satisfaction!
Moxie Girl’s vacation rental assistants enjoy flexible schedules, a supportive team environment and plenty of opportunities to grow! Interested in becoming a Moxie? CLICK HERE to tell us about yourself – we’ll be in touch soon!
Many Phoenix-area school districts start the school year as early as the beginning of August, but in other places across the country, classes don’t start until the day after Labor Day! This leaves August open for impromptu family vacations, and many of those families find it less expensive – and more convenient – to find a suitable vacation rental home for their family travels.
If you own a vacation rental in the Valley and have read up on the subject, you already know the benefits of keeping your property operating through our brutal summer – even though it might seem “easier” and “cheaper” to cease operations during these months.
If you AREN’T in-the-know, here are a couple of blogs full of good information on the topic!
Boosting Your Summer Vacation Rental Bookings
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Summer Vacation Rentals- Moxie Girl Debunks The Myths
It’s true, staying in the summer vacation rental game not only helps offset the year-round expenses associated with your vacation rental property, but keeping your vacation rental home active during the “off” months – with good reviews – will also help boost your rental to the top of your vacation rental platform’s listings. And THAT can only increase your bookings during peak season!
Need some help avoiding complaints and bad reviews? Check out these Moxie blogs!
Avoiding Complaints From Your Vacation Rental Guests
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Vacation Rental Review Killers
Late summer is famous for last-minute vacation rental home bookings, so stay in close communication with your vacation rental cleaning team. You’d never want to give your guests the feeling they’re receiving last-minute treatment!
Need Help With Your Vacation Rental Home?
Moxie Girl is the Valley’s vacation rental specialist, providing excellent service to 100+ vacation rental homes in the Phoenix Metro area. Find out if Moxie Girl is right for you – CLICK here for a free consultation!
Is Moxie Life for You?
Our Moxie Girl Vacation Rental Assistants enjoy flexible schedules, a supportive team environment, and opportunities for advancement. Tell us about yourself and we’ll be in touch soon!
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