As a vacation rental home owner in the Phoenix area, Moxie Girl knows you face a lot of competition for bookings. With hundreds of choices, potential guests are not only looking at pricing and availability – they are also looking for a great experience. We’ve all heard the saying “Little things mean a lot,” and it’s true – those “little things” can really enhance a vacation stay. With minor effort and little to no extra expense, here are some things you can do to let your guests know you have them in mind!
A nice and concise printed welcome letter with vital information is always useful. The property WI-FI password should always be prominent. Other points to include: Property address (in case of emergency), door/lockbox codes and instructions, any info needed to operate cable or satellite television/entertainment systems and check- in/check-out times. Consider laminating your letter or placing it in a tabletop display stand to protect it for re-use, and don’t forget to update information as necessary!
Especially if they are new to the area, your vacation rental home guests may also appreciate a small, orderly display of promo material from nearby restaurants or attractions. Moxie Girl has clients who also place bottled water and/or a bottle of wine, and packaged snacks to welcome guests.
2.Pillows, Bedding and Towels…Oh, My!
Attractive placement of decorative pillows and throws in your vacation rental home help to make a great first impression, but be sure to check ALL fabric surfaces for lint, hair and other debris! A lint roller from the dollar store will make quick work of this task.
Bedding and decorative pillow arrangement options are nearly endless! Here are pics of a few looks we love here at Moxie Girl:
There are also a variety of ways to fold (and hang) your bathroom linens – different folds may just “fit better” on the towel rack or in the cabinet. It’s important that you pick a fold that looks nice and works with your space, and it’s even more important to BE CONSISTENT to maintain an orderly and attractive appearance.
3.Tissue Flowers and Paper Points
To give your bathrooms a crisp and professional finish, fold the end square of your spindled toilet tissue into a point. Also, a full (or at least almost full) roll of toilet tissue on the spindle makes a considerably nicer presentation than a half-empty (or less) roll. You can always take partial rolls home for your personal use. Take this idea into the kitchen and use a nice, clean fold-over on your paper towel roll, too!
If you provide tissues for your guests – which is already a nice touch – add an even nicer touch by using 3-5 tissues layered together to make a flower to tuck into the top each box. Fancy!
4.Houston, We Have a Problem!
Your guest’s “emergency” may be your opportunity to shine. Think how thankful you’d be as a guest, if you needed any of the following items and actually found it, easily, in the vacation home you’ve rented!
A basic first-aid kit is ALWAYS a good idea – store it where it will be easily found if needed. A bathroom cabinet that holds extra rolls of toilet paper may be a good choice.
On one trip or another, we’ve all experienced the realization that we forgot to pack a true necessity. Often it’s a toothbrush, toothpaste or tampons – so why not have a (very) small supply tucked away to tide your guests over until they can get to the store? A mini sewing kit could save the day for the guest who just lost a button while getting ready to go out on the town.
Always check these items between guests to ensure they are clean and complete for your next arrival.
Implementing any or all of the ideas we’ve suggested so far will help impress your guests and let them know you care. If you’re willing to go a little bit further, you might consider placing mints on bed pillows for your guests’ first night. How about providing hotel-style bath amenities to make your guests feel special? Shampoo, conditioner and body wash may be purchased by the case, and sets of product can be attractively arranged between guest stays to provide a more hotel-like experience. Individually packaged make-up remover wipes are popular with the ladies and can certainly help you avoid laundry problems!
If you haven’t already, get busy adding the little things that will let your guests know you care! At Moxie Girl, we are experts in the vacation rental home field. We want your guests not only to return, but also recommend your vacation rental home to others.
Keep an eye on our Moxie blog for more helpful tips about setting up, cleaning and operating your vacation rental home and give us a call if you’d rather let Moxie handle the job for you! If you have a vacation rental that you’d like some help with, contact us today to get a quote for vacation rental cleaning services in Phoenix and the surrounding areas.